Your call centre is on the front line of your business - any downtime can quickly result in both financial losses and damage to the company's reputation. And customer expectations are high when it comes to call centre interaction. SunGard's recovery suites offer state-of the-art equipment and facilities. Sophisticated imaging methodologies, combined with the fact that SunGard's PCs are the same high-specification models means that LAN restore times have been significantly reduced: a PC ghost image can now be multi-cast to multiple PCs in minutes, wherever they are. Recovery starts when you call - not when you arrive

Unique telephony recovery solutions
In the event of an incident seriously disrupting your call centre, having a fully-equipped and configured recovery centre ready and waiting solves only half of the problem. At SunGard, we recognise that there is little point recovering data unless it can be used to keep your business operating.

That's why we have invested in Avaya Definity PBX technology and developed SunGard's CallControl application which guarantees inbound call delivery, and more, to a planned and deliberate methodology.

Stored customer configurations
Because every customer has its own unique telephony requirement, SunGard creates a customer specific configuration which can be used to provide a complete voice recovery solution within minutes of an invocation - at any of our recovery sites.

Business as usual for the caller - and no surprises
In simple terms what it means is that the person who answers the phone will be the person, or department, that the customer expects to answer. Similarly, faxes will also be automatically redirected to the relevant people at the recovery centre.

Telephony and voice recovery is an extremely technical issue - but one that SunGard has mastered.